Here at EngineerSupply we know we're selling products to Engineers, Architects, Land Surveyors, and Builders. The professionals we sell to may be the most informed and educated people around when it comes to selling products to them and providing the level of service they require and if you ask me, deserve. I suppose if we were selling products to the general public, things such as automobiles, we could relax and just process the orders knowing that our customers ranged from uneducated and needy all the way to the affluent wealthy with many not knowing what to expect in regards to a high level of service. Knowing that we sell to professional people (we like to call them "people" instead of "customers" whenever possible) that know the products in many cases better than we do is something we understand and enjoy doing. We know their required level of service and their expectations, and the bottom line is, we deliver and have been doing so now for 16 years online. If you want proof, listen to our customers voice by reading their ratings and testimonials (sorry to horn toot a bit but we want you know that you're in good hands when shopping with EngineerSupply).
Check our ratings out on ShopperApproved and ResellerRatings, both of which are rating services that rate webstores.